Being a good listener will help you be a better Medical Assistant. Each day you have to listen to patients over the phone or in person and will need to transcribe the information into patient records. Many times you also need relay the information back to the physician, so listening and understanding what a customer or patient is needing is very important.
Four Key Elements of Listening:
Romero, D. B. (2009). The Business of Listening : Become a More Effective Listener. [Rochester, N.Y.]: Axzo Press.