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Pharmacy Technician Resources

Office Skills & Patient Interactions 

A large part of your day to day responsibilities will include working with physicians, nurses, and patients. Having a strong foundation in office and communication skills will help with everyday interactions in person and over the phone. Also a lot of the information discussed in a medical office needs to remain confidential. Following medical law and ethics is an important part of the job as well. The ACC Online Library has a number of resources that can help assist in developing these types of skills.

Ethics for Nurses : Theory and Practice
HIPPA Security Made Simple
Teamwork 20 Steps to Success
Delivering Culturally Competent Nursing Care
Everything You Need to Know About Documentation in Medical Records